Turn form chaos into actionable insights.
FormTone uses AI to automatically categorize, prioritize, and draft responses to your support and feedback forms — so you can focus on building, not triaging.
AI Summary
Urgent enterprise sales inquiry - ready to purchase 500 units immediately
Sarah Jenkins · sarah@techcorp.com
"I love the new demo! I need a quote ASAP for 500 units. Our team is ready to move forward this week if pricing works..."
AI-Drafted Response:
"Hi Sarah, thanks for your interest! I'm excited to hear you're ready to move forward. I'll prepare a custom quote for 500 units and send it over within the next hour. Can you confirm your preferred delivery timeline?"
AI Summary
Password reset issue - existing user needs help accessing account
Alex Chen · alex@startup.io
"How do I reset my password? I've tried the forgot password link but haven't received the email yet..."
Mike Thompson
"Just wanted to say the new UI looks great! Keep up the good work."
Everything you need
Powerful features in a simple package
Auto categorization
AI classifies every submission into your custom categories instantly.
Sentiment detection
Know if they're happy, frustrated or urgent before you even read the message.
Priority scoring
High-value leads and urgent issues are prioritized for faster resolution.
Submission summary
Get precise summaries of each message to quickly understand the core issue.
Response suggestion
Save time with AI-generated draft replies that you can customize and send.
Smart insights
Get actionable insights to improve your processes and reduce churn.
Email notifications
Get notified instantly via email on each submission with all relevant details.
Webhook integration
Define custom webhooks to push submissions to Slack, Zapier or Teams.
Spam filtering
Built-in protection keeps junk out and legitimate inquiries in focus.
Start in 3 steps
Up and running in minutes
Get your endpoint
Sign up free and receive your unique API endpoint instantly.
Connect your form
Point your form to the endpoint. Works with any form technology.
Let AI work
Every submission gets analyzed, categorized, and prioritized automatically.
<form action="https://api.formtone.com/submit/your-id"method="POST"><!-- Your existing form fields --></form>Simple pricing
Start free, upgrade when ready
Free
- 1 form
- 50 submissions/mo
- 0 email routing
- AI analytics included
- Community support
Starter
Or $182/year
- 10 forms
- 1,000 submissions/mo
- 10 email routes
- AI analytics included
- Advanced analytics
- Email (48h) support
Professional
Or $470/year
- Unlimited forms
- 5,000 submissions/mo
- 50 email routes
- AI analytics included
- Advanced analytics
- Priority Email (24h) support
Business
Or $758/year
- Unlimited forms
- 15,000 submissions/mo
- Unlimited email routes
- AI analytics included
- Advanced analytics
- Priority (12h) + Slack support
FAQ
How does AI categorization work?↓
Our AI reads each submission and automatically categorizes it (Bug Report, Feature Request, Support, etc.) based on content and context. It also detects sentiment (positive/negative/neutral) and assigns priority levels (critical/high/medium/low) so you know what needs attention first.
Does it work with my existing form?↓
Yes! FormTone works with any form—HTML, React, Vue, WordPress, Webflow, you name it. Just update your form's action URL to point to your FormTone endpoint. No code changes needed, setup takes 2 minutes.
What about suggested responses?↓
On paid plans, AI drafts professional response suggestions for every submission based on the message content and sentiment. Just review, copy, and send—saving you 80% of response time.
How is this different from other form backends?↓
Most form backends just email you raw submissions. FormTone uses AI to understand, categorize, prioritize, and suggest responses—turning chaos into actionable insights. It's like having a smart assistant triage your inbox.
Can I try it free?↓
Yes! Free plan includes 50 AI-analyzed submissions per month, no credit card required. You get sentiment analysis and auto-categorization from day one. Upgrade anytime for priority flagging, submission summaries and AI response drafts.